Claims Capt Unit Rep II
Location: , Remote, United States
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Description
Job Description
Claims Capture Unit Rep II
Position Overview
Routinely processes inbound/outbound calls and dispatching leads to the appropriate party. Uses computerized system for tracking and gathering information.
Routinely processes inbound/outbound calls and dispatching leads to the appropriate party. Uses computerized system for tracking and gathering information.
Location: This position can sit 100% remote anywhere in the U.S.
Compensation: 22/hr
Schedule: Looking for reps to work 2nd (evening) or 3rd (overnight) shifts.
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Job Responsibilities
- Routinely processes inbound/outbound calls and/or electronic requests and dispatches leads to the appropriate party.
- Uses general product knowledge to process electronic mitigation requests and inbound customer calls to develop Claims Capture Unit (CCU) leads and dispatch to assigned franchise.
- Corresponds with franchises by phone to dispatch claim information and process the accepted lead.
- Performs outbound calls to franchisees, insurance company representatives and policy holders regarding mitigation service.
- Resolves franchise lead fee disputes.
- Ensures switchboard calls are successfully transferred to appropriate corporate person.
- Uses computerized system for tracking and gathering information.
- Completes mitigation requests via contact database software and/or email to generate a CCU lead and dispatch to assigned franchise.
Job Requirements
- High school diploma/GED required
- Call Center customer service experience preferred
- Customer service skills
- Communication skills, both verbal and written
- Knowledge of contact database software (e.g. RESPOND 365, Xactanalysis, Symbility)
- Skilled with Microsoft Office Products (Word, Excel, Outlook)
- Ability to type 30 wpm
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [email protected]
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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