Claims Coordinator, Repair Claims
Location: Atlanta, GA, United States
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Description
We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Compensation: 25-30/hr based on experience
Job Description:
Claims Coordinator, Repair Claims
Reviews, manages, and follows up on multiple claims assigned as part of the Managed Repair Programs. Following program guidelines, determines the course of action for each claim (approval, follow-up, investigation, denial, or revision). Corresponds with insurance companies, customers, and franchisees to ensure timely and effective resolution.
Job Responsibilities:
- Review assigned claims and determine necessary actions in line with program guidelines. Follow up with franchisees to obtain claim updates, estimate uploads, and confirm compliance with standards. Deliver world-class customer service through clear, concise, timely, and consistent communication with management, clients, and other stakeholders (e.g., senior leadership, issue requestors). Efficiently and accurately review franchise/vendor estimates to ensure alignment with the scope of work follow program guidelines.
- Collaborate with the franchise network to ensure consistent estimates and invoices are delivered to clients based on the approved scope of work. Educate and train SM franchisees on estimating processes, acting as a resource to improve estimating practices across the network. Resolve and negotiate invoicing disputes with vendors and franchisees. Submit completed estimates to clients for timely payment issuance and help to ensure that payments are made following the program schedule.
- Monitor the entire claim life cycle to ensure customer satisfaction.
- Assist with process improvement initiatives and help create standard operating procedures.
Job Requirements:
- Bachelor’s degree and/or 2 years of relevant experience in fast paced environment.
- Construction or restoration experience a plus.
- Experience with restoration industry programs. (DASH, Xactimate, XactAnalysis, Symbility)
- Ability to manage workflow efficiently (time management)
- Detail oriented when analyzing claims
- Ability to multi-task effectively
- Ability to follow processes and have great follow through skills
- Good communication skills, both written and verbal
- Ability to interact with internal and external customers in a positive manner
- Ability to work independently
- Ability to travel up to 10% of the time
- 100% remote position
Physical Demands and Working Conditions:
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Occasionally move up to 10 pounds by lifting, carrying, pushing, or pulling objects. Sit for extended periods while using office equipment such as computers and phones. Perform repetitive hand and finger motions, such as typing or handling office equipment. Express or exchange ideas with others using spoken words, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discrimination in sounds in the environment.
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [email protected]
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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