Network and Systems Administrator
Location: Lansing, MI, United States
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Description
Job Description
We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
This is a position to support our TWO MEN AND A TRUCK® brand. It's a hybrid role, based out of our Michigan Support Center in Lansing, Michigan.
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Compensation: 75-90K salary
Network & Systems Administrator
We are currently looking for a collaborative and knowledgeable Network & Systems Administrator that will ensure the proper operation, maintenance, and security of company systems, processes, and/or assets. In this role, you'll have the opportunity to monitor the health and performance of the IT infrastructure environment to ensure the achievement of all SLAs expected by the business. In addition, you will process requests for change and ensure the organization’s standards are followed.
What you'll do:
- Manage and support the corporate server/network environment and system maintenance tools
- Support security and availability of corporate LAN/WAN
- Support the development and implementation of desktop and LAN/WAN policies and procedures
- Monitor reliability of IT systems and proactively diagnoses/repairs problems
- Assist in the administration of M365, SharePoint, and Exchange environments
- AD/Azure AD management including group policy
- Support administration of endpoint management and protection platforms
- Responsible for patch management of systems and servers
- Document processes, systems and solutions in the Wiki or knowledge base
- Handle end user support tickets via help desk/service desk issue/request tracking system
- Responsible for backup and recovery of the system configurations and data
- Configure systems via CLI and troubleshooting issues with tools like Wireshark
- Practice cyber-resiliency by following standard industry frameworks like NIST/CIS
- Participate in scheduled and spontaneous conversations daily
What you bring:
- Windows Server (2016+) & SQL Server (2014+) administration
- Windows 11 administration
- Microsoft Active Directory & Azure EntraID administration
- Microsoft M365 administration
- VMWare ESXI & vSphere (v7+) administration
- MS Exchange (2016 or newer) administration
- IIS & SSL Cert administration
- SAN (PureStorage) administration
- Backup (Rubrik or Veeam) administration
- DNS & DHCP administration
- IP Networking and Firewall administration
- Cloud (Azure/AWS/GCP) administration
- System monitoring (PRTG/SolarWinds/DataDog) administration
- Good verbal and written communication skills
- Ability to produce system and process documentation
- Ability to work independently as well as part of a diverse and distributed team
- Excellent time and project management skills.
Education or Equivalent Experience:
- Associate degree in technology related field is required, Bachelor’s degree preferred.
- At least 3-5 years of experience required in applicable technical areas.
- A combination of the above education, certifications, and hand-on experience may be considered in satisfying the requirements of the position.
Working Conditions:
Work is typically performed in an office setting with no unusual hazards, but does require occasional data center environment work that can subject employees to abnormal temperatures and noise levels. Position may require the ability to lift/push/pull/handle objects weighing approximately 50 pounds. Travel (less than 10%) may be required at times for training or to visit various company locations and/or regional data centers.
Must be able to participate in after-hours response to issues when necessary.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [email protected]
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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