Billing Specialist
Location: Lansing, MI, United States
Date Posted:
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Description
The Billing Specialist will be responsible for billing each assigned account in an accurate and timely manner. This visible position requires someone with curiosity, attention to detail, and critical thinking. The ideal candidate for this position will be able to work as part of a dynamic team where work assignments can change frequently. They must be able to work in an environment where flexibility is needed to adjust to new challenges arising from the growth strategy of ServiceMaster Brands. The position will report to the Accounts Receivable Manager.
Job Duties:
Job Duties:
- Produce statements and invoices to be sent to National Accounts and franchises.
- Enter credits to customer accounts and provide them to Strategic Accounts or Collections Representatives depending on who the transaction fell under.
- Prepares billing information and supports the accuracy and efficiency of billing process.
- Take appropriate action with delinquent accounts and helps peers, franchises and customers with billing issues when necessary.
- Review of billing transactions to ensure delivery, timely and accurate documentation.
- Work closely with National Accounts and Franchises in the event there are billing questions and/or issues.
- Collaborate with Cash Applications and Collection Specialists, when needed, to efficiently resolve customer reconciliations/questions.
- Communicate with the Transactional Services Team and management to ensure timely billing is done timely and it meets deadlines efficiently.
- Assist with customer service needs as required.
- Performs other work as assigned.
Requirements Include:
- Experience in Billing and Customer Service required
- Self-motivated with the ability to complete multiple tasks with minimal supervision.
- Commitment to excellence in billing and customer service
- Ability to handle complex customer issues in a professional manner
- Ability to analyze account issues and present analysis in a concise manner
- Excellent negotiating skills with a sensitivity to public relations
- Excellent verbal and written communication skills, particularly about follow-up on unresolved issues
- High attention to detail; able to methodically review the execution of procedures and identify issues.
- Strong analytical and problem-solving skills are required, as well as the ability to utilize appropriate analysis, judgment, and logic.
- Ability to handle multiple demands professionally and effectively, while maintaining attention to detail and follow through
- Ability to work in a team setting and meet deadlines in a fast-paced environment
- Knowledge of accounting principles to perform customer account reconciliations and to provide billing explanations to customers
- Strong Excel and Microsoft 365 Office skills
Education:
High School Diploma or equivalent is required; college degree is preferred
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